1. Using Our Website
You must be at least 18 years old, or the age of majority in your country of residence, to make a purchase. By using this website, you confirm that you meet this requirement.
2. Prices & Currency
- All prices are displayed in euros (€) and include VAT.
- The price shown at checkout is final, with no hidden charges added afterwards.
- We reserve the right to correct pricing errors and to update prices at any time, but changes will not affect orders already confirmed.
3. Order Fulfilment
Orders are fulfilled and dispatched through our international logistics partner. We manage the whole process on your behalf — the price you pay at checkout is the price you pay.
4. Orders & Payment
- You agree to provide accurate, complete billing and shipping details when placing an order.
- The contract is formed when we send you the order confirmation email.
- We reserve the right to cancel or refuse any order where fraudulent or suspicious activity is suspected.
- All payments are processed securely through our approved payment providers.
5. Product Information & Sizing
We do our best to display accurate product images, descriptions, and size guides. Slight variations in colour may occur depending on your screen. Natural materials such as jute, linen, suede, and leather may show minor variations from pair to pair — this reflects the natural material, not a defect. Please check our size guide before ordering.
6. Returns, Withdrawal & Guarantees
Our Refund & Returns Policy forms part of these Terms and explains your 14-day legal right of withdrawal, our 30-day return policy, and the 2-year legal guarantee of conformity.
7. Limitation of Liability
Nothing in these Terms limits your statutory rights as a consumer. Within the limits permitted by law, our liability for any claim relating to an order is limited to the amount you paid for the product, and we are not liable for indirect or consequential losses.
8. Acceptable Use
- You agree not to misuse this website, interfere with its security, or use it for any unlawful purpose.
- No part of this website (texts, photos, logo, design) may be copied or reused without our written permission.
9. Your Personal Information
Your personal data is handled in accordance with our Privacy Policy.
10. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your order applies to that order.
11. Governing Law & Disputes
These Terms are governed by French law. This does not deprive you of the protection of the mandatory consumer laws of your country of residence. In case of a dispute, please contact us first — we’ll do our best to find a solution. You may also refer the matter free of charge to a consumer mediator: [name and website of your consumer mediator].
12. Contact Us
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)
- Email: support@ciroga.com
- Phone: +33 5 63 71 78 76
- Address: 28 Passage Henri IV, 81100 Castres, France